HCAHPS Solutions

About HCAHPS

The HCAHPS survey contains 18 patient perspectives on care and patient rating items that encompass eight key topics: communication with doctors, communication with nurses, responsiveness of hospital staff, pain management, communication about medicines, discharge information, cleanliness of the hospital environment, and quietness of the hospital environment. The survey also includes four screener questions and five demographic items, which are used for adjusting the mix of patients across hospitals and for anylytical purposes.

Visit the HCAHPS site to learn more

Question 4

During the hospital stay, after you pressed the call button,
how often did you get help as soon as you wanted it?

    Solution(s): Responder 5 Enterprise Reports
  • Establish a baseline – Current State
  • Measure Response time to room for patient call types:
  • Normal Calls
  • Normal Overtime
  • Service Requests
  • Nurse Rounding
  • RFID Staff Registration/Rounding Tags
  • Feature Bed Interface
  • Reduce Falls

Question 9

During the hospital stay, how often was the area around
your room quiet at night?

    Solution(s): Responder 5 Enterprise Reports
  • Establish a baseline – Current State
  • Hourly Rounding Buttons or RFID Staff Registration/Rounding Tags
  • Introduce Wireless Phones and Pagers to eliminate Overhead Paging
  • Remove Overhead Paging from Nurse Console
  • RFID Staff Location
  • Create a enterprise wide nurse call with centralized call center
  • Measure Response time to room for patient call types:
  • Call Center can triage Patient calls and locate nurses/aids

Question 11

How often did you get help in getting to the bathroom or
in using a bedpan as soon as you wanted?

    Solution(s): Responder 5 Enterprise Reports
  • Establish a baseline – Current State
  • New Responder 5 Pillow Speaker features a Help to Toilet Button
  • Run reports and monitor staff response time
  • Audio pullcord in bathroom:
  • Patient now has audio confirmation a nurse is on the way
  • Nurse has conformation of what the patient needs
  • Reduce Falls in the bathroom
  • Patient has a non-emergency call button for help them back to the bed
  • Decrease in alarm fatigue by filtering non-emergency and emergency calls
  • Run reports on response time

Question 14

During your hospital stay, how often did the hospital staff do everything they could to help you with your pain?

Question 22

Would you recommend this hospital to your friends and family?

    Solution(s): Every item listed above has a serious impact on this answer.